careers

Join Our Team at Heritage Roofing and Exteriors in Wichita, KS

Are you seeking a dynamic work environment where you can expand your skills and make a meaningful impact? Look no further than Heritage Roofing and Exteriors. As a local, veteran-owned business with over 12 years of industry expertise, we pride ourselves on delivering exceptional service to our valued customers. Our team is comprised of dedicated individuals who are passionate about providing top-notch solutions and exceeding expectations.

Finance Manager

The Finance Manager is responsible for managing the financial health of the company and advising the company on how to increase profit through prudent financial practices. They monitor and enforce compliance with finance-related laws, procedures, and regulations such as tax filing and financial reporting. Their duties include the following:

• Perform financial management duties including generating financial data, compiling, and submitting reports, analyzing industry trends, and assessing the financial health of the company
  
• Financial planning to determine how to pay off liabilities and grow the business
  
• Reviewing financial documents for tax compliance
  
• Oversee the operations and development of the company’s finance department including creating and reviewing policies, budgeting, recruiting, training, and conducting regular assessments of financial procedures
  
• Supervise the preparation of quarterly and annual account reconciliations, monitor, and enforce compliance with tax and financial reporting standards and assist with cash flow forecasting
  
• Advise colleagues and executive management on decisions related to the company’s finances and collaborate with other departments to achieve monetary goals
  
• Supervise the documentation of the company’s financial status and forecasts
  
• Mediate between the organization, employees, and investors on financial issues for the amicable resolution of differences
  
• Create strategic business plans based on the analysis of the company’s status and financial forecasts
  

Production Manager

The Production Manager is responsible for overseeing the construction process for all jobs. They uphold the use of quality materials and procedures, adhering to budgets to complete tasks or purchase materials and reviewing contracts to make sure that current practices align with the owner’s expectations. They also ensure roofing and construction equipment and tools function properly and increase an organization’s efficiency. Their duties include the following:

• Perform tasks such as building production schedules, taking inventory, making supply orders, handling disputes among team members, and regularly assessing safety standards in all areas.
• Motivating, supporting, and providing guidance to the construction crews
• Ensuring all safety and health standards are met to keep the company accident-free
• Communicating regularly with management regarding problems or issues impacting production
• Evaluating machine resources to ensure continued production and minimal downtime
• Establishing a balance between increased productivity and reduced costs of manufacturing operations
• Setting productivity goals for each construction crew
• Developing workflow policies and procedures that improve efficiency without compromising safety or quality
• Ensuring adequate scheduling of all construction crews
• Choose the types of tools to use in the construction and track the inventory of those tools
• Keep construction crew logs and monitor the conduct of each one
• Ensure that the construction project complies with all safety and building regulations
• Establish risk factors, then manage and mitigate them to ensure the construction goes on smoothly
• Liaise with local authorities to obtain licenses and permits for the project
• Conduct an in-depth inspection of the project to ensure company standards
  

Marketing Manager

The Marketing Manager is responsible for maintaining the company’s public image through the implementation of marketing initiatives and ensuring the success of various marketing initiatives. They relay information between management and employees regarding the implementation of marketing campaigns, daily media procedures, and new branding merchandise opportunities. They promote business products and services through industry trends and public perception while creating marketing and advertising campaigns to strengthen the brand. Their duties include:

• Developing marketing strategies for new products and services
• Organizing promotional events and coordinating day-of deliveries and staffing
• Reviewing current marketing campaigns for weaknesses and developing solutions within budget constraints
• Identifying potential new markets and creating a plan to enter the market
• Brainstorming fresh advertising ideas with management
• Developing custom marketing and advertising strategies 
• Creating designs and layouts for media outlets
• Building relationships with influencers, journalists, and media outlets
• Overseeing social media accounts and ensuring brand consistency
  

Operations Manager

The Operations Manager is responsible for overseeing effective operating procedures across the company. Their duties include reviewing company documents to make inferences about factors like communication or productivity, working with management to implement hiring procedures, and communicating with management to improve company operations. They are also an information technology professional responsible for managing the software and hardware involved with running a computer network. Their duties include:

• Defining, implementing, and revising operational policies and guidelines for the company
• Developing and executing new growth directives
• Working with management to create job descriptions, hire competent personnel, and oversee employee training programs
• Overseeing customer support services
• Managing procurement and resource allocation
• Analyzing and figuring out the system needs of the company, optimizing and evaluating the system regularly
• Keeping systems operating efficiently by performing any necessary upgrades and repairs
• Planning a strategy to maintain system security on the computers and the network as a whole
• Performing problem-solving tasks when alerted by a user or monitoring system
  

Sales Manager

The Sales Manager is responsible for overseeing daily operations in the Residential Sales Department. Their duties include hiring and training residential sales staff, relaying information from management to the sales team about sales quotas, and generating leads to divide among Sales Representatives.

Responsibilities:

• Skill Requirements:
• Provide comprehensive in-field sales training, including door-to-door sales techniques.
• Deliver training on siding and windows to the sales team.
• Ensure the sales team meets company-mandated performance standards.
• Proficiency in Xactimate is a plus but not required.

• Leadership and Management:
• Supervise daily operations of the Residential Sales Department.
• Recruit, train, and mentor residential sales staff.
• Communicate sales targets and management directives to the sales team.
• Allocate leads among Sales Representatives.

• Sales Strategy and Execution:
• Plan and oversee local and regional sales initiatives, promotions, and campaigns.
• Develop and execute hiring and training strategies for new Sales Representatives.
• Coordinate and direct all sales activities at local and regional levels.
• Analyze sales data to identify trends and opportunities for improvement.

• Customer Relations and Service:
• Address customer complaints regarding services.
• Utilize data-driven insights to enhance customer satisfaction and service delivery.
• Cultivate and maintain relationships with key clients.



• Performance Management:
• Establish sales quotas and objectives.
• Monitor and manage the performance of the sales team.
• Identify and pursue emerging markets to capitalize on new sales prospects.
• Develop and implement territory-specific sales plans.

** Compensation will be based upon experience – the range for this role is $60,000 - $80,000 salary **

Sales Representative

The Sales Representative plays a crucial role in the Residential Sales Department. Their duties include connecting with homeowners, understanding their roofing needs, and offering our expert solutions. Their primary goal will be to generate sales, build strong customer relationships, and contribute to the growth of our company.

Responsibilities:

• Sales Strategy and Execution:
• Execute local and regional sales initiatives, promotions, and campaigns.
• Generate leads through various channels, including door-knocking, cold calling, networking, referrals, and in-person meetings.
• Present our services to potential customers with clarity and enthusiasm. 
• Explain the benefits and value of choosing our company for their needs.
• Work towards and exceed monthly and quarterly sales targets.
• Record and document all customer communications and job progress through CRM
• Maintain strong communication with Sales Manager

• Customer Relations and Engagement: 
• Build and maintain strong customer relationships through effective communication and professional conduct. 
• Engage with homeowners to understand their roofing and exterior improvement needs.
• Arrive on time for all appointments.
• Collaborate with the team and other departments to ensure a seamless customer experience and project execution.

• Product Knowledge: 
• Develop a deep understanding of our roofing and exterior services. 
• Fully understand and adopt our company's mission, core values, and commitment to quality.
• Be able to answer customer questions about our roofing and exterior products.
• Prepare and deliver accurate quotes and proposals to potential customers, addressing their specific requirements.

• Skill Requirements:
• Strong interpersonal skills. Verbal communication, listening skills, and ability to articulate how a product or service works to homeowners.
• Critical thinking skills. Must be able to diagnose a homeowner’s problems and quickly develop relevant solutions for the right price.
• Presentation skills. Product or service demos are often an integral part of this position, and reps must be able to explain the core features and benefits to homeowners concisely.
• Negotiation. Sales representatives constantly face objections and concerns and must be adept at negotiating deals.
• Relationship management. Skilled at building, nurturing, and in some cases, sustaining long-term relationships to ensure a positive customer experience.

** Compensation is commission only and will be based upon experience and time with the company **

Canvasser

Canvassers play a key role in engaging with potential customers in their neighborhoods, introducing them to our services, and generating leads. Your main responsibility is to engage with the homeowner and set a sales appointment, inspection, or consultation with a sales representative.

Responsibilities:

• Sales Strategy and Execution:
• Generate leads through various channels, including door-knocking, cold calling, networking, referrals, and in-person meetings.
• Walk door-to-door within designated neighborhoods to engage with homeowners and introduce them to Heritage Roofing & Exteriors.
• Present our services to potential customers with clarity and enthusiasm. 
• Explain the benefits and value of choosing our company for their needs.
• Maintain strong communication with the Sales Team.

• Customer Relations and Engagement: 
• Initiate strong customer relationships through effective communication and professional conduct. 
• Clearly and professionally communicate our company's offerings, value proposition, and any current promotions or incentives.
• Set appointments based on the homeowner's availability.
• Accurately record customer information and their roofing or exterior needs.

• Product Knowledge: 
• Develop a basic understanding of our roofing and exterior services, our company's mission, and core values.
• Be able to direct specific customer questions about our roofing and exterior products to the sales team.

• Skill Requirements:
• Strong interpersonal skills. Verbal communication, listening skills, and ability to articulate how a product or service works to homeowners.
• Presentation skills. Product or service demos are often an integral part of this position, and reps must be able to explain the core features and benefits to homeowners concisely.
• Relationship management. Skilled at building, nurturing, and in some cases, sustaining long-term relationships to ensure a positive customer experience.

** Compensation is commission only and will be based upon appointments set and generated lead quality **

Telemarketer - Commercial Building Outreach

Telemarketers are responsible for initiating contact with potential commercial clients, introducing our services, and generating leads. Their role plays a critical part in expanding our commercial client base. Key responsibilities include:

• Cold Calling: Initiate outbound calls to potential commercial clients to introduce Heritage Roofing & Exteriors' services.
• Product Knowledge: Develop a comprehensive understanding of our roofing and exterior services, company mission, and core values.
• Lead Generation: Identify and qualify potential commercial leads by discussing their roofing and exterior needs and requirements.
• Pitching Services: Clearly and professionally communicate the value of our services, emphasizing our expertise in commercial roofing and exterior solutions.
• Data Management: Accurately record client information, call outcomes, and follow-up actions in the CRM system.
• Follow-up: Execute timely and effective follow-up calls and emails to nurture leads and move them through the sales pipeline.
• Reporting: Provide regular reports and updates on call activities, lead generation, and conversion rates to the Sales Manager.